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Return Policy

WHAT IS YOUR RETURN POLICY?

We want you to love what you ordered. If something is not right, let us know. We have a 3 day unconditional return policy. If you have any questions, please call us at 1.510.828.9450 

How do I return my purchase?
All exchanges and returns are honored within 14 days of purchase.  To return your item(s), follow the instructions below:

  • Sign in to your account.
  • Scroll down to "My Orders" and locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
  • Print out the prepaid UPS Return Label and tape it to your package.
  • Take it to any UPS location.

When returning items with our UPS Return Label, a $7 shipping cost will be deducted from your refund credit.  You can also return items via an insured mail service of your choice to:

RISE 'N' GRIND FITNESS
2433 Mariner Square Loop, Unit 105
Alameda, CA  94501

  • Returns must be in its original, UNUSED condition, within 14 days of purchase.
  • Please include the reason for the return.
  • Original shipping charges are non-refundable.
  • Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.
  • LDuncanApparel recommends you to ship your package with insurance using a trackable shipping method.
  • Returns are processed within 10 business days after receiving your return. We'll send you an email confirmation when your refund has been issued.

 

WHAT IS YOUR EXCHANGE POLICY?

RISE 'N' GRIND FITNESS cannot hold any item(s) for customer exchanges. If you would like to exchange an item, please follow the instruction below:

How do I make an exchange?
All exchanges and returns are honor within 14 days of purchase.

  1. Find the item you wish to exchange for.
  2. Purchase it like a brand new order, checkout & PAY for it immediately.
  3. You will receive a new order number for the new purchase.
  4. Follow the return policy to return your unwanted items.
  5. Please write "Exchange" and the order number on the return checklist.
  6. We will issue you a FULL refund including Shipping on the initial order (Shipping for the NEW order will not be refunded) once we receive the return.

 

WRONG / DEFECTIVE ITEM POLICY

On very rare occasions, we do make mistakes on shipping item. Please contact us when this and we will make it right. We may require the original item to be returned back to us.
We reserve the right to request for photos of the wrong item shipped to you.

For all defective items please start a damage claim by contacting: alukept@gmail.com Send clear photos of the wrong/defective item and a copy of the original invoice.

Refund will be made within ten (10) business days after receipt of package.



On very rare occasions, we do make mistakes on shipping item. Please contact us when this and we will make it right. We may require the original item to be returned back to us.
We reserve the right to request for photos of the wrong item shipped to you.
For all defective items please start a damage claim by contacting: alukept@gmail.com Send clear photos of the wrong/defective item and a copy of the original invoice.
Refund will be made within ten (10) business days after receipt of package.